Returns Policy
(1) Introduction
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to all customers irrespective of your geographical location.
This policy does not affect your statutory rights# (such your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
(2) Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of purchase of the product;
(b) the returned product is unused, in its original unopened packaging, with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Notify us by email at hello@ladypillo.com that you intend to return the product and the reason for doing so, the return should be sent together with the original invoice.
Products returned under this policy must be sent by recorded delivery to:
Ladypillo Ltd, Millview, Philpot Lane, Chobham, Surrey GU24 8HE
You will be responsible for paying postage costs associated with returns under this policy.
(4) Refunds
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you [where possible using the same method originally used by you to pay for your purchase].
We will process the refund due to you as soon as possible and, in any event, within [30] days of the day we received your returned product.
(5) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(6) About us
Our full name is Ladypillo Ltd
Our registered office is 35 Jackson Court, Rose Avenue, Hazelmere, Bucks HP15 5BX and our principal trading address is Ladypillo Ltd, Millview, Philpot Lane, Chobham, Surrey GU24 8HE.
Our company registration number is 5674681.
Our email address is hello@ladypillo.com.
Our VAT number is 118 0194 37.
